Greencross Vets Covid-19 Update
NSW, VIC & QLD Covid-19 Update: Please note: due to Covid-19 related staffing shortages, some of our clinics are operating at reduced hours or are temporarily closed.
Please see here to check your local clinic’s webpage for changes to their service, or to find your next closest Greencross Vets clinic.
- For routine pet health advice or concerns you can speak with a qualified vet 24/7 via video call with Greencross WebVet – free for Healthy Pets Plus members.
- In a pet health emergency, see here to find our closest partner animal hospital to you.
Please note many of our hospital partners are seeing emergency cases only. If you are unsure if your pet is experiencing an emergency, please see this guide and call ahead. Minimal contact consulting procedures are often in place and on arrival you may need to wait in your car for your pet to be collected.
- For all your pet essentials including food please contact our partners at Petbarn. Same Day Delivery and Zero Contact Click and Collect services are available. However for Prescription Food orders allow 3-5 days, so please order in advance.
SA Covid-19 Update: From Thursday 6 January 2022, all appointments at South Australian Greencross Vets clinics will revert to minimal contact consults. Please call your local clinic on arrival or speak with the team ahead of time to confirm procedures.
Covid-19 Update – Australia wide
Our clinics remain open as an essential service. With current Covid-19 restrictions nationally, for veterinary care you can travel to your local Greencross Vets clinic or one of our partner pet emergency hospitals. Our clinics have procedures in place to ensure your safety in line with the relevant government guidelines, and can provide minimal contact consults where required. For more information, please contact your local Greencross Vets clinic.
Covid-19 spreads more easily indoors and in settings where you can’t, or it is more difficult to physically distance 1.5m from others. This is likely to be the case when we are examining your pet in our consultation rooms. To ensure your safety and that of our teams, you may need to call us upon arrival at the clinic for a minimal contact consultation. Face masks are currently mandatory in all NSW, ACT, VIC, SA, WA clinics in line with government guidelines, and face masks are currently recommended when entering a clinic in all other states. If you are concerned about coming into the clinic you can receive vet advice 24/7 via video call with Greencross WebVet. Learn more here.
We are open and here to help
To ensure your health and safety and that of our team we’ve implemented appropriate safety measures in response to Covid-19. Please book your appointment online or over the phone. If you are unwell please do not visit the clinic, please call us for advice. Our clinics may have a QR code displayed on the door. To help stop the spread, keep our community safe, and alert you in the case of exposure to Covid-19, we request you scan the QR code and fill in your details when you visit.
Minimal Contact Consults
To ensure your health and safety and that of our team, some Greencross Vets clinics are operating with minimal contact consults.
Procedures vary per clinic, but please see the below instructions as a general guide:
- Call the clinic on arrival or ring the doorbell and wait outside
- We may collect your pet from your car or outside the clinic and take them in for the appointment
- We will call or come outside to communicate with you about any recommended treatment or advice
- Once the appointment is complete, we will bring your pet back outside and arrange for you to make payment
If you are unsure or want to confirm the procedure ahead of time, please call your local clinic.
Watch our video to learn more about how we are helping you and your pet stay safe:
At the clinic – general health and safety
There are a few things we ask of you to ensure your health and safety and that of our team members when visiting the clinic. These may vary by location (contact your local clinic team to learn more):
- In NSW, ACT, VIC, SA and WA, face masks are required when visiting our vet clinics, and recommended in all other states.
- If required, please scan the QR code and enter your details before entering our vet clinics.
- Limit the number of people accompanying your pet. At our discretion, a maximum of one person only will be permitted into the consult room.
- When entering and leaving the clinic always use the hand sanitiser provided
- Where possible please use credit card or EFTPOS for payment to reduce the need to handle cash
- Please ring and pre-order medications or food that you require to reduce the time you need to spend in the clinic
Advice from our Veterinary Teams
During these unprecedented times, we will continue to provide quality veterinary services to pet parents and their pet companions via our national network of Greencross Vets clinics and partner emergency and specialty hospitals.
- Make sure that you have adequate supplies of medications for your pet. Our veterinary clinics and hospitals can organise this for you. If you advise our team a couple of weeks in advance, we can fill your order and have it ready for you to pick up
- If you are self-isolating and your pet needs to be seen by a vet, please ring the clinic ahead of your appointment. We advise that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you informed during the consult
- Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pet’s condition as well as other factors so please call our team to discuss
- As always, our advice to pet owners remains the same. Wash your hands thoroughly before and after handling your pet and avoid having them lick your face
- There is currently no evidence that pets could be a source of infection to people.