Victoria Covid-19 Update
We remain open as an essential service. With current Coronavirus restrictions in Victoria, please note you can travel outside the 5km radius from your home for vet care and travel after curfew hours to visit our Greencross Vets clinics and partner pet emergency hospitals.
Our veterinary clinics will continue to provide services for your pets, however our grooming services are not able to operate. If you have any concerns that this may impact the health and welfare of your pet, please call your local Greencross Vets clinic for advice.
We are open and here to help
In these unprecedented times, veterinary care remains an essential service. We’re open and here to help when you need us most. To ensure your health and safety and that of our team we’ve implemented minimal contact pet care consulting in response to Covid-19.
Please book your appointment online or over the phone and call us on arrival at the clinic and we will provide further instructions. If you are unwell please call us for advice.
When making your appointment
Please book online or phone your Greencross Vets clinic to make your appointment.
If you are unwell (fever, cough, shortness of breath) or have come into contact with a person that has tested positive for Covid-19, please contact us by phone for further instruction. We’ll discuss options with you to ensure that your pet receives the care they need. This may include a telemedicine consultation depending on your pet’s condition or a minimal contact consultation. Alternatively, we may suggest you ask a friend to bring in your pet or if it is not an emergency, schedule an appointment for a later time when it’s safe for you to come in.
Minimal Contact Pet Care
To ensure your health and safety and that of our team, minimal contact procedures are now in place, ensuring we adhere to social distancing regulations. We may need to collect your pet from your car or outside the clinic, to reduce contact with our team and others in the waiting room area. As restrictions vary by state and location, please call us when you arrive at the clinic for further instructions.
Watch our video to learn more about how we are helping you and your pet stay safe:
At the clinic – some health and safety instructions
There are a few things we ask of you to ensure your health and safety and that of our team members when visiting the clinic. These may vary by location (contact your local clinic team to learn more):
- Limit the number of people accompanying your pet to one person per pet. At our discretion, a maximum of one person only will be permitted into the consult room.
- When entering and leaving the clinic always use the hand sanitiser provided.
- Where possible please use credit card or EFTPOS for payment to reduce the need to handle cash
- Please ring and pre-order medications or food that you require to reduce the time you need to spend in the clinic
Advice from our Veterinary Teams
During these unprecedented times, we will continue to provide quality veterinary services to pet parents and their pet companions via our national network of Greencross Vets clinics and partner emergency and specialty hospitals.
- Make sure that you have adequate supplies of medications for your pet. Our veterinary clinics and hospitals can organise this for you. If you advise our team a couple of weeks in advance, we can fill your order and have it ready for you to pick up
- If you are self-isolating and your pet needs to be seen by a vet, please ring the clinic ahead of your appointment. We advise that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you informed during the consult
- Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pet’s condition as well as other factors so please call our team to discuss
- As always, our advice to pet owners remains the same. Wash your hands thoroughly before and after handling your pet and avoid having them lick your face
- There is currently no evidence that pets could be a source of infection to people.
What you need to know about COVID-19 and your pet’s health
Dr Magdoline Awad, Chief Veterinary Officer Greencross Vets and Dr James Carroll, General Manager Specialist & Emergency Hospitals, have developed a comprehensive FAQ, and here are the essential things you need to know:
- There is currently no evidence that pets in Australia can spread COVID-19.
- We always recommend following everyday preventive hygiene actions to help prevent the spread of illness.