Greencross Vets Covid-19 Update

We remain open as an essential service.

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Greencross Vets Covid-19 Update

NSW, VIC & QLD Covid-19 Update: Please note: due to Covid-19 related staffing shortages, some of our clinics are operating at reduced hours or are temporarily closed.

Please see here to check your local clinic’s webpage for changes to their service, or to find your next closest Greencross Vets clinic.


  1. For routine pet health advice or concerns you can speak with a qualified vet 24/7 via video call with Greencross WebVet – free for Healthy Pets Plus members.
  2. In a pet health emergency, see here to find our closest partner animal hospital to you.
    Please note many of our hospital partners are seeing emergency cases only. If you are unsure if your pet is experiencing an emergency, please see this guide and call ahead. Minimal contact consulting procedures are often in place and on arrival you may need to wait in your car for your pet to be collected.
  3. For all your pet essentials including food please contact our partners at Petbarn. Same Day Delivery and Zero Contact Click and Collect services are available. However for Prescription Food orders allow 3-5 days, so please order in advance.

SA Covid-19 Update: From Thursday 6 January 2022, all appointments at South Australian Greencross Vets clinics will revert to minimal contact consults. Please call your local clinic on arrival or speak with the team ahead of time to confirm procedures.

Covid-19 Update – Australia wide

Our clinics remain open as an essential service. With current Covid-19 restrictions nationally, for veterinary care you can travel to your local Greencross Vets clinic or one of our partner pet emergency hospitals. Our clinics have procedures in place to ensure your safety in line with the relevant government guidelines, and can provide minimal contact consults where required. For more information, please contact your local Greencross Vets clinic.

Face Masks mandatory in all New South Wales, Australian Capital Territory, Victoria, South Australia and Western Australia clinics, and recommended in all other states.

Covid-19 spreads more easily indoors and in settings where you can’t, or it is more difficult to physically distance 1.5m from others. This is likely to be the case when we are examining your pet in our consultation rooms. To ensure your safety and that of our teams, you may need to call us upon arrival at the clinic for a minimal contact consultation. Face masks are currently mandatory in all NSW, ACT, VIC, SA, WA clinics in line with government guidelines, and face masks are currently recommended when entering a clinic in all other states. If you are concerned about coming into the clinic you can receive vet advice 24/7 via video call with Greencross WebVet. Learn more here.

We are open and here to help

To ensure your health and safety and that of our team we’ve implemented appropriate safety measures in response to Covid-19. Please book your appointment online or over the phone. If you are unwell please do not visit the clinic, please call us for advice. Our clinics may have a QR code displayed on the door. To help stop the spread, keep our community safe, and alert you in the case of exposure to Covid-19, we request you scan the QR code and fill in your details when you visit.

Minimal Contact Consults

To ensure your health and safety and that of our team, some Greencross Vets clinics are operating with minimal contact consults.

Procedures vary per clinic, but please see the below instructions as a general guide:

  1. Call the clinic on arrival or ring the doorbell and wait outside
  2. We may collect your pet from your car or outside the clinic and take them in for the appointment
  3. We will call or come outside to communicate with you about any recommended treatment or advice
  4. Once the appointment is complete, we will bring your pet back outside and arrange for you to make payment

If you are unsure or want to confirm the procedure ahead of time, please call your local clinic.

Watch our video to learn more about how we are helping you and your pet stay safe:

At the clinic – general health and safety

There are a few things we ask of you to ensure your health and safety and that of our team members when visiting the clinic. These may vary by location (contact your local clinic team to learn more):

  • In NSW, ACT, VIC, SA and WA, face masks are required when visiting our vet clinics, and recommended in all other states.
  • If required, please scan the QR code and enter your details before entering our vet clinics.
  • Limit the number of people accompanying your pet. At our discretion, a maximum of one person only will be permitted into the consult room.
  • When entering and leaving the clinic always use the hand sanitiser provided
  • Where possible please use credit card or EFTPOS for payment to reduce the need to handle cash
  • Please ring and pre-order medications or food that you require to reduce the time you need to spend in the clinic

Advice from our Veterinary Teams

During these unprecedented times, we will continue to provide quality veterinary services to pet parents and their pet companions via our national network of Greencross Vets clinics and partner emergency and specialty hospitals.

  • Make sure that you have adequate supplies of medications for your pet. Our veterinary clinics and hospitals can organise this for you. If you advise our team a couple of weeks in advance, we can fill your order and have it ready for you to pick up
  • If you are self-isolating and your pet needs to be seen by a vet, please ring the clinic ahead of your appointment. We advise that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you informed during the consult
  • Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pet’s condition as well as other factors so please call our team to discuss
  • As always, our advice to pet owners remains the same. Wash your hands thoroughly before and after handling your pet and avoid having them lick your face
  • There is currently no evidence that pets could be a source of infection to people.

Frequently Asked Questions about Coronavirus

Can I still take my pet to the vet?

Yes, veterinary care remains an essential service across Australia. With current coronavirus restrictions, you can travel outside your home for vet care  to visit our Greencross Vets clinics and partner emergency hospitals.

My pet needs to go to see a vet and I am self-isolating or sick. What should I do?

If you are self-isolating or sick and your pet needs to be seen by a vet, you should ring the clinic  ahead of your appointment. We recommend that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you updated. This is an evolving situation and information may change as we receive more information.

You can also utilise our WebVet service and speak with one of our qualified veterinarians 24/7 via video call. 

Can the Coronavirus/COVID-19 virus infect dogs and cats?

The good news is that there is currently no evidence that pets are involved in the spread of COVID-19 to humans. Although there have been a few dogs and cats that have tested positive for the virus, there is no evidence that dogs get sick and limited evidence that cats do. The pets that tested positive were in close contact with their confirmed COVID-19 pet owner so the transmission to the pet was likely from the infected owner.

Can pets spread the disease? I.e. If a pet has been in contact with someone who is diagnosed with COVID-19, can the pet spread the disease to other people or pets?

  • There is no evidence that pets are a source for human infection with the virus that causes COVID-19. The current spread of coronavirus is via human to human transmission.
  • A small study recently found that cats and ferrets were especially susceptible to infection and could pass the virus to each other, but this was a research study where the animals were deliberately infected with extremely high doses of the virus. The study didn’t find that these animals could then pass on the virus to people.

There is a lot of information online about dogs, cats and coronavirus. Why is this?

The term ‘coronavirus’ defines a broad family (type) of viruses which have been around for a long time, some of which only affect dogs and cats. Dog and cat coronaviruses are different to COVID-19 and cannot infect people. Unfortunately, due to the similar name, these terms may appear in historical articles or online forums and this can cause unnecessary confusion, panic or concern.

There are vaccinations available to protect dogs and cats from infectious diseases including the specific canine coronavirus (there is no equivalent vaccine for cats). It’s important to vaccinate our pet dogs and cats for common diseases such as parvovirus and upper respiratory viruses to keep them safe and healthy. Please talk with your Greencross Vet for a tailored vaccine program to suit your pet. Remember, pets are not involved in the spread of COVID-19 to humans so you do not need to be alarmed.

How can pet parents protect themselves and their pets?

Remember, the way you can catch COVID-19 is from exposure to an infected person. Therefore, practice standard precautionary hygiene measures routinely. This includes thoroughly washing your hands with soap and water (or alcohol gels), distancing yourself from people who are unwell and in some cases wearing face masks to avoid touching your face.

We recommend following good hygiene whenever interacting with your pets, this advice has not changed. Wash your hands thoroughly with soap and water after touching any animal.  Avoid sharing food with your pets or letting your pets kiss or lick your face or mouth. Keep your pet’s vaccinations and parasite treatments (including worming) up to date and maintain regular veterinary health checks. If you suspect your pet is unwell or you have any concerns about your pet’s health, give your local Greencross Vets team a call.

Should pet parents avoid contact with pets or other animals if they’re sick with COVID-19?

If you have been diagnosed positive for COVID-19 and you are required to self-isolate, we know that pets can be a source of comfort and companionship during these times. However, we recommend following the recommendations if you have pets:

  1. If you are sick with COVID-19, you should maintain separation from your pet, just as would be done for another member of the household. If possible, someone else should take care of your pet.
  2. If there is no one else to care for your pet, minimise close contact with your pet-wash your hands thoroughly before and after handling your pet, avoid hugging, kissing, and interacting closely and do not allow your pet to lick you. Keep your pet indoors. Don’t attempt to disinfect your pet, especially cats as this could be dangerous.
  3. If you are not sick you still need to practice good hygiene around your pet-wash your hands before and after contact and feeding. Food and water dishes, toys, and bedding should also be washed regularly.
  4. Whilst we are practicing social distancing, we can still walk our pets so long as we maintain the required distance from other people and pets. Try to avoid petting other people’s dogs-treat these pets like members of another household and keep the required distance
  5. Keep your pet indoors with you, away from other people. they are part of your immediate household and should be isolated with you.
  6. Please do not consider abandoning your pet in these times of uncertainty. If you have any concerns, please contact our Greencross Vets team.
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