Keeping you and your pets safe
In these unprecedented times, our priority is to continue to provide high standards of veterinary care for your pet. We’re open and here to help when you need us most. To ensure your health and safety and that of our team we’ve implemented minimal contact pet care consulting in response to COVID-19.
When making your appointment
Please phone your Greencross Vets clinic to make your appointment and let us know if any of the following applies to you:
- You are unwell (fever, cough, shortness of breath)
- You have travelled overseas in the last 14 days
- You have come into contact with a person that has tested positive for Covid-19
We’ll discuss options with you to ensure that your pet receives the care they need. This may include a telemedicine consultation depending on your pet’s condition or a minimal contact consultation. Alternatively, we may suggest you ask a friend to bring in your pet or if not an emergency, schedule an appointment for a later time when safe for you to come in.
Introducing Minimal Contact Pet Care
To ensure your health and safety and that of our team, minimal contact procedures are now in place, ensuring we adhere to social distancing regulations. This means we will collect your pet from your car or outside the clinic, to reduce contact with our team and others in the waiting room area.
How we will help you and your pet:
- Simply call us when you arrive for your appointment
- One of our team members will come out to your car to collect your pet
- We will take your pet into the consult room while you remain in your car and will keep you informed over the phone
- Once your pet has been examined, our vet will update you on your pet’s condition and any treatment plans
- Payment can be taken via credit card over the phone
- We can then return your pet to your car
At the clinic – some health and safety instructions
There are a few things we ask of you to ensure your health and safety and that of our team members when visiting the clinic:
- Limit the number of people accompanying your pet to one person per pet. At our discretion, a maximum of one person only will be permitted into the consult room.
- When entering and leaving the clinic always use the hand sanitiser provided.
- Where possible please use credit card or EFTPOS for payment to reduce the need to handle cash
- Please ring and pre-order medications or food that you require to reduce the time you need to spend in the clinic
Advice from our Veterinary Teams
During these unprecedented times, we will continue to provide quality veterinary services to pet parents and their pet companions via our national network of Greencross Vets clinics and partner emergency and specialty hospitals.
- Make sure that you have adequate supplies of medications for your pet. Our veterinary clinics and hospitals can organise this for you. If you advise our team a couple of weeks in advance, we can fill your order and have it ready for you to pick up
- If you are self-isolating and your pet needs to be seen by a vet, please ring the clinic ahead of your appointment. We advise that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you informed during the consult
- Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pet’s condition as well as other factors so please call our team to discuss
- As always, our advice to pet owners remains the same. Wash your hands thoroughly before and after handling your pet and avoid having them lick your face
- There is currently no evidence that pets could be a source of infection to people.
What you need to know about COVID-19 and your pet’s health
Dr Magdoline Awad, Chief Veterinary Officer Greencross Vets and Dr James Carroll, General Manager Specialist & Emergency Centres, have developed a comprehensive FAQ, and here are the essential things you need to know:
- There is currently no evidence that pets in Australia can spread COVID-19.
- We always recommend following everyday preventive hygiene actions to help prevent the spread of illness.