Start your puppy off on the right paw with Healthy Pets Plus - made by vets, loved by pets. Our new tailored Lifestage Plans include Puppy & Kitten, Adult and Seniors options, to help cater to the changing needs of pets at all ages.
Healthy Pets Plus is not insurance, it is a 12 month membership for proactive and preventative pet care. As a member, your pet will receive extensive benefits such as standard vet consultations and annual vaccinations at Greencross Vets, emergency consultations at participating locations across the Animal Referral and Emergency Network, and Petbarn Perks. With a Healthy Pets Plus membership, you can give your pet the care they need to help them grow happy and healthy.
Signing up your puppy to Healthy Pets Plus is easy!
All of our membership plans are for a 12 month term. We offer simple and affordable payment plans, or upfront payment is available.
We also offer a 10% discount for additional pets - so you can keep the whole fur family healthy!
Join online below or to sign up an additional pet, please call our Customer Care team on 1800 738 775.
Healthy Pets Plus Benefits*
Core Benefits at Greencross Vets |
Puppy 0-1 years | Adult Dog 1-8 years | Senior Dog 8+ years |
---|---|---|---|
All standard consultations1.1 Including longer consultations for Nutrition and Breed Disposition |
✓ | ✓ | ✓ |
Annual vaccinations included1.2 As recommended by your vet |
✓ | ✓ | ✓ |
Access to WebVet 24/7 | ✓ | ✓ | ✓ |
Annual wellness screenings1.3 |
✓ | ✓ | ✓ |
Simple nail clipping as needed |
✓ | ✓ | ✓ |
Discount on vet administered flea, tick and heartworm injectable prevention in-clinic |
✓ 20% off |
✓ 30% off |
✓ 20% off |
20% off flea, tick and worm preventative products in-clinic | ✓ | ✓ | ✓ |
20% off food purchased in-clinic | ✓ | ✓ | ✓ |
10% off select Greencross Vets products and services1.4 Such as surgery and costs of other procedures not listed, and generic medication |
✓ | ✓ | ✓ |
Script fees waived | ✓ | ✓ |
✓ |
Core Benefits at Animal Referral and Emergency Network |
|||
Emergency consultations2.1 Included or discounted at participating locations across the Animal and Referral Emergency Network |
✓ | ✓ | ✓ |
Lifestage Benefits at Greencross Vets |
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25% off desexing3.1 | ✓ | ||
$200 off dental scale and polish3.2 | ✓ | ✓ | |
50% off anal gland expression | ✓ | ||
Seniors wellness screenings3.3Including one each of: T4 thyroid test and blood pressure test, plus additional diagnostic blood test and urine test (recommended twice yearly for senior pets) | ✓ | ||
Petbarn Perks |
|||
Automatic Friends For Life membership and benefits To view Friends For Life T&Cs, click here |
✓ | ✓ | ✓ |
Earn Friends For Life points on your Healthy Pets Plus plan payments | ✓ | ✓ | ✓ |
50% off DIY dog wash At available Petbarn locations |
✓ | ✓ | ✓ |
10% off Pet Academy classes Including Puppy School and Dog School |
✓ | ✓ | ✓ |
Price |
$50/month |
$50/month |
$55/month |
*Healthy Pets Plus Benefits must not be abused, including in ways that are not for the benefit of the pet covered by the membership. Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise. See HERE for Healthy Pets Plus T&Cs.
Exclusions:
1.1 Excludes consultations greater than 20 minutes, such as behavioral and dermatological. Excludes consultations with a Specialist Vet or Consultant, such as Oncology, Cardiology, or other. Excludes sedation if required.
1.2 Excludes vaccinations outside of annual courses recommended by your vet, such as export vaccinations for overseas travel requirements.
1.3 Urinalysis excludes cystocentesis for extracting urine if required.
1.4 10% off products and services in clinic, excludes medication from compounding pharmacies, and specialist consultations/procedures.
2.1 Emergency consultations are for an “emergency situation” that is assessed as an urgent or critical health problem that your pet may have. Emergency consultations do not include vaccinations, microchipping, nutritional counseling, nail clips, physical exams for your pet's wellness, behavioral consultations and other such non-life-threatening care that is not urgent or critical in nature. Excludes sedation if required. Emergency consultations are not available at Adelaide Veterinary Specialist & Referral Centre, Dermatology for Animals and Melbourne Veterinary Specialist Centre. Emergency consultations are not included at Animal Referral Hospital (ARH) Brisbane and are discounted only at 20% off. For participating locations and whether consultation is included or discounted, see HERE.
3.1 25% off core desexing costs only, excludes surcharges for cryptorchid, in season, mature, obese, pregnancy, hernia repair, dew claw removal.
3.2 $200 off scale and polish excludes additional services performed during scale and polish, such as extractions.
3.3 Seniors Test Bundle - Blood pressure test excludes hospitalization/sedation charges if required. Urinalysis excludes cystocentesis for extracting urine if required.
Australia’s most loved pet wellness program is expanding into Lifestage Plans!
Check out below a couple of reviews from members on our existing Classic Plan.
Join our fur family!
Frequently asked questions
What is the difference between the Classic Plan and Lifestage Plans?
The Classic Plan was the only membership plan available to pet parents up until 27th August 2024. This program, run and operated by Healthy Pets Plus Ltd, offered a set range of benefits, irrespective of the age of the pet.
The Lifestage Plans, run and operated by Greencross Operations Pty Ltd, are available from the 27th August 2024 and were developed to help meet the needs of canine and feline pets based on their age. These plans recognise that a pet’s health needs evolve as they age and were developed with tailored benefits to support pets like yours at every life stage.
For a full list of member benefits and exclusions see:
As always, for medical advice and care specific to your canine and feline pets’ needs, please speak with a veterinarian.
Which Lifestage Plan is right for my pet?
Generally, our Puppy & Kitten Plan is suitable for puppies and kittens under one year old; our Adult Plan is suitable for dogs aged 1-8 years old or cats aged 1-10 years old; and our Senior Plan is suitable for dogs aged over 8 years and cats aged over 10 years. This is because as your pet ages, their health-based needs change. For example, most dogs and cats are recommended to be desexed within their first year of age, and therefore our Puppy & Kitten plan offers a discount off your pet’s desexing.
If you are unsure which plan is right for your pet, speak with a vet at your local Greencross Vets clinic at your pet’s next appointment.
Is Healthy Pets Plus insurance?
No, Healthy Pets Plus is not insurance, it is a 12 month membership for proactive and preventative pet care. As a member, your pet will receive extensive benefits such as all standard vet consultations and annual vaccinations at Greencross Vets, emergency consultations at participating locations across the Animal Referral & Emergency Network, and Petbarn Perks! Insurance products typically do not cover these wellness or preventative care costs, however, it is recommended that clients research insurance products.
Can I use my pet’s membership benefits at any veterinary clinic/pet store?
No. Healthy Pets Plus membership benefits can only be redeemed at Greencross Vets, participating locations across the Animal Referral & Emergency Network, and at all Petbarn stores.
Is there any waiting period before I can bring my pet in?
There is no waiting period with Healthy Pets Plus – you can redeem your benefits in-clinic immediately once you sign up to the program. Please ensure you enter and keep your payment details up to date in order to redeem your benefits.
What payment options are available?
Memberships cost $600 (for the Puppy & Kitten or Adult Plans) or $660 (for the Senior Plan) which can be paid across fortnightly, monthly or annual payments. All Healthy Pets Plus memberships are for 12 months, and we offer fortnightly, monthly or upfront annual payment options. You’ll receive reminders when your pet’s membership is due for yearly renewal, which will renew automatically unless discontinued.
Payments can be made by credit card or direct debit.
Credit card payment details can be added or updated by signing into the Healthy Pets Plus Billing Portal here.
Direct debit payments can be set up or updated by contacting our Healthy Pets Plus Customer Service team on 1800 738 775.
Is there a discount if I have more than one pet?
Yes! Additional pets in your household can receive 10% off their membership price. To sign up an additional pet, please refer to the above question on instructions for how to join. Please use the same email address to sign up your additional household pet to receive your discount.
Is there a cooling off period?
We have a one month cooling off period for memberships. Cooling off periods allow clients to make a decision if the program is right for them and their pet. If you decide to cancel your pet’s membership during the cooling off period, we will refund any plan payments you have made, however you may be required to make a payment to us depending on the value of benefits you redeemed during the cooling off period – see clause 8.2 of our T&Cs for further details. Contact our Healthy Pets Plus Customer Service team on 1800 738 775 for support.
How do I access the in-clinic Greencross Vets benefits?
Visit your local Greencross Vets, and as a Healthy Pets Plus member, the clinic will have your pet’s details and Healthy Pets Plus membership details on file. You can start redeeming their benefits immediately!
How many vet consultations are included in my pet’s Healthy Pets Plus membership*?
A Healthy Pets Plus membership includes all standard veterinary consultations at Greencross Vets as needed. For instance, a standard veterinary consultation does not include consultations that are greater than 20 minutes, or consultations with a Specialist Vet or Consultant, such as Oncology or Cardiology.
*Healthy Pets Plus Benefits must not be abused, including in ways that are not for the benefit of the pet covered by the membership. See Healthy Pets Plus Terms & Conditions.
How do I use my pet’s emergency consultation benefit*?
Emergency consultations are for an “emergency situation” that is assessed as an urgent or critical health problem that your pet may have.
Emergency consultations are included or discounted at participating emergency locations across the Animal Referral & Emergency Network.
Emergency consultations are not available at Adelaide Veterinary Specialist & Referral Centre, Dermatology for Animals and Melbourne Veterinary Specialist Centre. Emergency consultations are not included at Animal Referral Hospital (ARH) Brisbane and are discounted only at 20% off.
To redeem the emergency consultation benefit, please advise the participating emergency location that your pet is a Healthy Pets Plus member when you arrive.
Click here to find your nearest location in our Animal Referral & Emergency Network and save their details in case of emergency.
*Healthy Pets Plus Benefits must not be abused, including in ways that are not for the benefit of the pet covered by the membership. See Healthy Pets Plus Terms & Conditions.
What are the Annual Wellness Screenings and Seniors Wellness Screenings included in some plans?
Our vets recommend annual testing to better understand your pet’s health and stay ahead of any potential concerns. Annual tests that are recommended include blood tests, urine tests, faecal tests and certain parasitic tests.
All Healthy Pets Plus plans include the Annual Wellness Screenings benefit, which includes one each of: a diagnostic blood test, urine test, parasite faecal exam and either a heartworm test (dogs only) or an FIV test (cats only). Your pet can have these done at any time, or tests such as the blood test may be recommended pre-surgery, to ensure your pet is healthy for their procedure.
For senior pets, identifying early signs of disease is particularly important. Our vets recommend twice yearly wellness tests, as well as further types of tests to support your pet. That’s why our Senior Plan also includes one each of a T4 thyroid test and a blood pressure test, as well as an additional diagnostic blood test and urine test (these are in addition to your Annual Wellness Screening benefit).
Please speak with your vet at your local Greencross Vets clinic for further information.
As always, for medical advice and care specific to your canine and feline pets’ needs, please speak with a veterinarian.
What is the difference between vet administered prevention and other preventative products?
Vet administered heartworm injectable prevention, and flea and tick injectable prevention, refers to dosages of the relevant prevention provided by a vet in-clinic on a recommended schedule.
The recommended heartworm injectable schedule for puppies is generally two initial doses, and then an annual booster after that, whilst adult dogs generally require only an annual heartworm injectable dosage.
The recommended flea and tick injectable schedule is an annual dosage for adult dogs. As of July 2024, there is no available flea and tick injectable prevention for puppies under the age of 6 months. A discount on these services is available to dog members on all Lifestage Plans. Check your plan for details.
Other preventative products available in-clinic include monthly chews or spot on treatments that you can purchase and administer to your pet at home. This range of products have been developed to prevent parasites such as fleas, ticks, intestinal worms and heartworm.
All plans include 20% off flea, tick and worm preventative products purchased in-clinic at Greencross Vets*. Different products provide different types of protection – for further information, speak with your local Greencross Vets.
*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.
When can I use my Petbarn Friends For Life account?
When you join Healthy Pets Plus, your Petbarn Friends For Life account is created automatically based on the email or mobile number you provide. If you already have a Friends For Life account with the same contact details, your existing Friends For Life account and your new Healthy Pets Plus plan will be linked.
Your plan payments and any in-clinic spend at Greencross Vets clinics will automatically start earning Friends For Life points. You can access Petbarn Member Pricing immediately when you shop in-store or online at Petbarn.
How can I access my discount on Petbarn DIY Dog Wash?
Healthy Pets Plus Lifestage Plan dog members are entitled to 50% off DIY Dog Wash at available Petbarn locations*.
Find your nearest location here and when you purchase a token at the counter, provide your Friends For Life contact details to the team member so they can confirm and apply your discount.
*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.
How can I access my discount on Petbarn Pet Academy?
Petbarn Pet Academy offers classes such as Puppy School, Kitten Class and Dog School. All Healthy Pets Plus members are entitled to 10% off these services*. To ensure you receive the discount, let the trainer know that your pet is a member of Healthy Pets Plus .
Find your nearest Pet Academy location here.
*Savings based on prices for non-Healthy Pets Plus members and cannot be used in conjunction with any other offer or discount unless stated otherwise.
How do I switch from the Classic Plan to a Lifestage Plan?
If your pet is an existing Classic Plan member, you will have the option to renew onto one of our new Lifestage Plans when their membership is due for renewal. You will receive a renewal notice 30 days prior to their Classic Plan renewing, with instructions on how to switch over to a Lifestage Plan.
You can only switch from the Classic Plan to a Lifestage Plan during this 30 day renewal period. You are unable to switch plans outside of this renewal period.
Keep an eye on your emails for your renewal reminder or contact our Healthy Pets Plus Customer Service team on 1800 738 775 if you have any further questions.
What is the membership renewal process?
All membership plans are for 12 months and renew automatically.
You’ll receive a renewal reminder via email or SMS 30 days prior to when your pet’s membership is due for yearly renewal. At the time of renewal, you have the option to select a membership plan for your pet. Plans can only be switched when they are due for renewal.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.
Classic Plan members:
If your pet is an existing Classic Plan member, you have the option to renew onto the Classic Plan, or onto one of the Lifestage Plans.
Plans can only be switched when a pet’s membership is due for renewal.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.
Lifestage Plan members:
If your pet is on a Lifestage Plan, their membership will automatically renew onto the most suitable Lifestage Plan for their species and age, unless changed or discontinued. For example, if your puppy is on the Puppy & Kitten Plan, they will automatically transfer onto the Adult Plan after their renewal date (as they will be over the recommended age for that plan). See below table for recommended plan ages.
Lifestage Plan |
Dog |
Cat |
Puppy & Kitten |
0-1 Years |
0-1 Years |
Adult |
0-8 Years |
0-10 Years |
Senior |
8+ Years |
10+ Years |
Alternatively, at the point of renewal you can change your pet’s plan to one more suitable at the point of membership renewal. Click the link in your renewal reminder or contact our Healthy Pets Plus Customer Service team on 1800 738 775 to make this change.
Should you wish to cancel your pet’s Healthy Pets Plus membership, we require you to notify the Healthy Pets Plus Customer Service team at least 14 days prior to your pet’s membership renewal date.
How do I access the Billing Portal?
When you join Healthy Pets Plus you will receive a welcome email. This welcome email will contain a link to set-up your account in the Billing Portal. If you have already set up your account, you can access the Billing Portal by logging in here.
If you are unable to locate your welcome email, please contact the Healthy Pets Plus Customer Service team on 1800 738 775 for assistance.
Why does my Billing Portal link no longer work?
When setting up your Billing Portal account for the first time, we will send you a unique link to complete your account set up. This link is both time and use sensitive so may expire if not used. We recommend you use the link as soon as it is received. If it no longer works you can request a new one by contacting the Healthy Pets Plus Customer Service team on 1800 738 775.
How do I update my payment profile in the Billing Portal?
When logged into your Billing Portal, in the Payment Information section you can select ‘Update payment method’ to update or add credit card information to your membership. If you wish to update your payment details for all pets in your household, ensure you update each one appropriately, as each pet has their own unique membership.
How can I update my payment method to a bank account?
At this time, our Billing Portal does not support the set-up or amending of Bank Account Direct Debit authority. If you wish to update to a bank account, please contact our Healthy Pets Plus Customer Service team on 1800 738 775 for assistance.
My question for help and support is not covered by the above questions, what do I do?
For all other questions, please contact our Healthy Pets Plus Customer Service team on 1800 738 775 or info@healthypetsplus.com.au for assistance.