Customer Care Representative
Homebush NSW


An exciting opportunity for a customer care representative to join our amazing ARH Homebush team on either a full-time, part-time or casual basis!

Calling all Customer Care Superstars with a passion for animals!

Are you a superstar Customer Care professional? Do you thrive in a fast paced and busy environment?

Do you love working with people and animals?

Maybe you are a vet nurse looking for a change of pace or come from a human medical reception role and are looking for something a bit different?

The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney’s Inner West, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service.

About your new role
Due to ongoing growth in the business we need YOU to join our Customer Care team. Reporting to the Customer Care Manager the duties include:
• Handling high volumes of inbound calls.
• Liaising with referring vets.
• Welcoming clients and their pets to the hospital.
• Booking and managing appointments.
• Invoicing and taking payments – including cash and EFTPOS.
• Processing payments on Vetpay and Medipay finance platforms.
• Data entry and requesting documents from referring vets and clients.
• Managing email enquiries.

What you’ll bring
• You will be part of team that is the key interface between our clients, their pets, and with hospital staff.
• A solid professional background in customer service (min 2 years is essential).
• Have experience in reception or high volume call centre environment.
• Vet nurse looking for a change and have great reception skills.
• You thrive in fast paced environments and can remain calm under pressure or during busy times and emergency situations.
• Well-developed computer skills with accurate data entry. Experience with Rx Works is highly desirable but not essential as we will train the right candidate.
• Experience with appointment entries, invoicing, and taking payments.
• Willingness to go above and beyond during busy times.
• You can think outside the box! Have great multi-tasking and problem solving skills to achieve best possible results.
• Can manage your time effectively when there are multiple distractions and can assist your team mates when required
• Amazing attention to detail
• Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
• Experience dealing with difficult clients
• Strong interpersonal and relationship skills
• Enjoy working in a close knit team and be team focused
• Cope well with high call volumes and demanding clients
• Have availability during busy peak seasons Christmas, Easter, and school holidays and be flexible in picking up additional shifts to support your team

** As we’re a 24 hour hospital the successful candidate must be available for various shifts (day, afternoon and overnights) Monday through Sunday. **

Our offer to you
• An opportunity to support talented vet specialists, nurses and animal attendants at Sydney’s premier veterinary referral hospital
• Work within a welcoming and dedicated Customer Care team
• Advanced roster to support a work and home-life balance
• Pay commensurate with experience and qualifications
• Job security
• Evolving and challenging role
• Free on-site parking and close to public transport
• Discounts to Hills Products for your pet
• In house staff events including monthly staff celebration days
• An employer who is focused on well-being and providing staff access to our EAP program

Does this sound like you? Are you ready for your next role?

How to Contact Us
A speedy and fair recruitment process will apply. Send your updated resume to We look forward to hearing from you!

Please visit our website:

Job Categories: Non-Clinical
Job Types: Casual Full Time Part Time
Job Locations: NSW

Apply for this position

Apply for this position

To apply, please submit your details below. For a confidential chat, or to learn more about opportunities with us please contact or speak directly with our Talent Acquisition Partner by region:

Lisa Willis – Victoria – Email or 0402 715 425
Abbie Smith – QLD & WA – Email or 0412 966 031
Aimee Elliott- SA, NSW & ACT – Email or 0401 162 466
Matthew Lacey – Specialty & Emergency (National) – Email or 0402 715 462

Allowed Type(s): .pdf, .doc, .docx
Your nearest clinic: Undefined