Flood update

Clinics impacted and advice for pet owners

February/March 2022 – Torrential rain has caused major flooding in South East Queensland and areas of Northern NSW.

We hope you and your pets are staying safe during this time.

As a result of the floods, heavy rain and difficulty of team member travel, the below clinic locations are temporarily closed until further notice -​​​


  • Toombul

If your pet needs veterinary care at this time, please note:

You can speak with a Greencross WebVet anywhere, anytime. They will assess your pet via video call, take notes of your pet’s condition and share the advice provided with your regular vet, ensuring continuity of care. WebVet is free for Healthy Pets Plus members. Learn more.

You can visit any Greencross Vets location and your pet’s records will be on file, however please only travel if it is safe to do so and call ahead to confirm availability. Find a vet.

We have emergency animal hospitals across the country. For a list of our partner hospitals, see here.

We again hope you are staying safe and look forward to welcoming you back in clinic soon.

The team at Greencross Vets

Pet care tips from Dr Adam Sternberg

1. Your safety
Please don’t enter flood waters and follow advice of local authorities on the ground. Looking after yourself helps keep your pets safe. Prepare early if you may need to evacuate.

2. Fresh, uncontaminated water and food
Flood water may be contaminated with sewage and bacteria such as E. coli amongst others, which can cause serious gastrointestinal illness. Ensure fresh water and unspoiled food is available in a travel bag ready to go.

3. Pet ID & transport
Keep a collar with an ID tag or written contact details on your pet, particularly if you are moving around. Small animals can be placed in carriers. Have a lead, harness or carry cage readily available for quick transport.

4. Stay calm
Reassure your pets and try to keep them calm. If they appear stressed, cover their carrier and keep them in a quiet area.

5. Keep a routine if possible
If you’ve been evacuated or are in temporary accommodation, your pet will likely be anxious with the change in routine. Try feeding your pet at the same time and location each day if you can.

6. Safety at home
When returning home, ensure fences and doors are able to be secured to keep your pet safe.

7. Heartworm treatment
The post-flood environment is perfect for heartworm-carrying mosquitoes. Ensure your pet is up to date with their heartworm prevention.

8. Vet health check
If your pet is injured or unwell, contact your local vet for advice or book in for a general health check, particularly if they were missing. For peace of mind, contact WebVet 24/7 to speak with a qualified vet about your pet concerns via video call. Learn more.

Caring for wildlife and lost animals

If you find a stray pet and can help, get them to your closest unaffected vet or animal hospital to be scanned for microchips as soon as possible. If their information is up to date, we can attempt to re-unite these pets with their owners.

Alternatively if you encounter drowning or injured wildlife and are able to help, please visit these Wildlife Rescue pages for the latest advice:


Wildlife Queensland
Queensland Parks and Wildlife Service
RSPCA Queensland


Port Macquarie Koala Hospital


Wildlife Victoria


South Australian Veterinary Emergency Management


Tasmania Parks and Wildlife Service

Your nearest clinic: Undefined