Terms and Conditions

Greencross Group Website and Loyalty Program Terms and Conditions

Last updated 29/10/2021

Disclosure Notice in accordance with section 47A of the Fair Trading Act 1987 (NSW)

These Greencross Group Website T&Cs are important and you should read them fully. But there
are some specific terms we wanted to make you aware of. These are set out below.

Content you submit to Greencross or our Sites (see clause 7 of the Website
T&Cs)

If you submit information, content or materials (such as customer reviews of our goods or
services) (User Generated Content) to Greencross or our Sites, we may use your User Generated
Content for our business purposes, such as displaying your User Generated Content in our
marketing materials or on our Sites or social media pages. We may also share your User Generated
Content with other members of the Greencross Group.

Reliance on Site Content (see clause 13 of the Website T&Cs)

Greencross makes the content of the Sites available for general information only. The
information on our Sites is not a substitute for appropriate advice from your vet or pet
nutritionist. You should speak to your vet or pet nutritionist for personalised professional
advice for your pet.

  1. Introduction
    1. The Greencross Group is an integrated pet care business in Australia and New Zealand,
      and our purpose is to make the world a happier place through the love of pets.
    2. The Greencross Group includes Greencross Pty Limited (ACN 119 778 862), Greencross
      Operations Pty Ltd (ACN 130 686 743), Petbarn Pty Limited (ACN 001 802 759), City
      Farmers Retail Pty Ltd (ACN 083 012 211) and their Australian subsidiaries and
      affiliates, including businesses that provide retail and veterinary (and related)
      services (Greencross Group, Greencross, we, us or our).
  2. Application of these Greencross Group Website and Loyalty Program Terms and
    Conditions

    1. These Greencross Group Website and Loyalty Terms and Conditions consist of
      the following:

      1. clauses 3 to 17, which apply to your use of the Sites and our Goods and
        Services provided through the Sites (Website T&Cs); and
      2. the Friends for Life Loyalty Program terms and conditions attached as
        Addendum 1, which apply if you are a Member of the Greencross Group’s loyalty
        program (Loyalty Program T&Cs).
  3. Website T&Cs
    1. These Website T&Cs only apply to your use of the following websites owned or
      operated by the Greencross Group:

      1. petbarn.com.au;
      2. cityfarmers.com.au;
      3. greencrossvets.com.au; and
      4. any other websites specified by Greencross from time to time, (together, the
        Sites), and any of our goods or services provided through the Sites
        (together, the Goods and the Services)
    2. There are other terms and conditions that may apply to your interactions with us,
      including when you complete a purchase of Goods or Services via the Sites or when you
      use Greencross Vet’s WebVet service. In all cases, the relevant terms and conditions
      will be provided to you for your review.
    3. Other Greencross Group websites may have different terms and conditions which apply
      to them.
    4. The terms “you” and “your” refer to the person accessing or using the Sites or our Goods
      or Services.
  4. Acceptance of Website T&Cs
    1. These Website T&Cs, including our Privacy Policy, govern your access to and use of
      the Sites, including any Site Content (as defined below) and our Goods and Services
      provided through or in connection with the Sites.
    2. By browsing, accessing or using the Sites or by using the Goods or Services
      provided through the Sites, you acknowledge and warrant that you have read,
      understood and agree to be bound by these Website T&Cs and any additional terms
      and conditions notified to you from time to time. If you are under 18 years of age,
      then you must obtain your parent or guardian’s consent before accessing or using the
      Sites or using the Goods or Services provided through the Sites.
    3. These Website T&Cs form a legally binding agreement between Greencross and you. If
      you do not agree to these Website T&Cs, you must immediately exit and not access
      or use these Sites or our Goods or Services provided via the Sites.
    4. We may amend these Website T&Cs at any time and will take reasonable steps to bring
      any material changes to your attention such as by posting the amendments on the
      Sites. As you will be bound by any amendment to these Website T&Cs, you should
      review these Website T&Cs from time to time. By continuing to use the Sites or
      our Goods or Services after any amendment to these T&Cs, you will be deemed to
      have accepted the amended Website T&Cs. If any change has a detrimental effect on
      you, you may cease accessing or using the Sites or our Goods or Services via the
      Sites.
  5. Creating an Account
    1. When you purchase Goods and Services via certain Sites, you may create a user account
      by registering via the relevant link on the registration page on the relevant Site
      (Account). To register your Account, you must provide Greencross with certain true
      and correct information about yourself as requested by the registration page.
    2. Signing up to our Friends for Life loyalty program (Loyalty Program) via the
      Petbarn website is voluntary and you can do this by creating an Account, or by
      signing up using the other methods set out in clause 2 of the Loyalty Program
      T&Cs. If you do not wish to become a member of our Loyalty Program and you wish
      to purchase Goods or Services via the Petbarn website, please check-out as a guest.
    3. If you create an Account, you must promptly notify and/or update your profile if any of
      your personal information is erroneous or changes from time to time.
  6. Privacy and security
    1. If you create an Account, sign-up to receive emails and/or newsletters regarding our
      Goods and Services, fill in a ‘contact us’ form, use the live chat function or submit
      a customer review on our Sites, we will need to collect your personal information.
      Personal information requested by us may include, but is not necessarily limited to:

      1. your first name and last name;
      2. your email address;
      3. your phone number;
      4. the city where you live;
      5. whether you have previously purchased the products or services; and
      6. your opinion of our Goods or Services as expressed by the customer reviews
        you submit.
    2. The collection, use, disclosure and handling of personal information is governed by
      our Privacy Policy (which is available at petbarn.com.au/privacy-policy), together
      with other terms such as our privacy collection statements.
    3. You confirm that all of the information you provide to us, including any personal
      information, will be complete, true and correct.
    4. You acknowledge that the internet is an inherently insecure communication medium,
      and your use of the Sites is at your own cost and risk. You must take your own
      precautions to ensure that the processes which you employ for accessing the Sites do
      not expose you to the risk of viruses, malicious computer code or other forms of
      interference which may damage your own computer system.
    5. If you create an Account, you must keep all usernames, passwords and other
      security-based information secure and private at all times. If your username,
      password or other securitybased information is lost or stolen, you must notify
      Greencross in writing and take any reasonable steps we advise you to take to mitigate
      the adverse impact of the lost or stolen security-based information at the earliest
      possible opportunity.
    6. You agree that we have no responsibility for any use, misuse, loss, corruption,
      interception or delay of information or data uploaded, downloaded, hosted or
      otherwise communicated via the Sites.
  7. User Generated Content
    1. You may choose to submit information, content and materials, such as customer reviews
      of our Goods or Services (User Generated Content) to the Sites and/or Greencross.
    2. You acknowledge and agree that if you choose to submit or post User Generated Content,
      you must own or have the right to submit that User Generated Content. User Generated
      Content that you submit must be your own opinion. User Generated Content must not:

      1. infringe any intellectual property rights (including copyright, database right
        or trade mark right) of any person or be in breach of any legal duty owed to
        any person, such as a contractual duty or a duty of confidence;
      2. deceive or be likely to deceive any person;
      3. be used to impersonate any person (including Greencross and
        Greencross’ representatives) or to misrepresent your identity or affiliation
        with any person (including Greencross and Greencross’ representatives); or
      4. be illegal, obscene, defamatory, threatening, pornographic, harassing,
        hateful, racially or ethnically offensive, encourage any conduct that would
        be considered a criminal offence, give rise to civil liability, violate any
        law or be otherwise inappropriate.
    3. If you become aware or reasonably suspected that any User Generated Content on the
      Sites may infringe these requirements, you must promptly notify us in writing.
    4. User Generated Content that you submit or share on a Site may be seen by other users of
      the relevant Site or third parties. Where we have made relevant settings available, we
      will use commercially reasonable efforts to honour the choices you make about who can
      see your User Generated Content.
    5. You agree that Greencross may:
      1. edit or delete your User Generated Content;
      2. link your User Generated Content to other material, including User Generated
        Content submitted by other users or material created by Greencross, its related
        bodies corporate and/or other third parties;
      3. use your User Generated Content for its business purposes, for example,
        displaying your User Generated Content in our marketing materials or on our
        Sites or social media pages;
      4. directly or indirectly benefit from your User Generated Content; and
      5. share your User Generated Content with its related bodies corporate, including
        other members of the Greencross Group.
    6. Greencross does not promise to display any User Generated Content that you provide.
    7. Greencross does not claim ownership rights in your User Generated Content, however, by
      submitting your User Generated Content to a Site you are deemed to grant Greencross (and
      its licensors) an irrevocable, perpetual, non-exclusive, royalty-free and worldwide
      licence to use, copy, modify, distribute, publish, communicate to the public and process
      that User Generated Content in connection with the Sites without further consent from,
      or notice and/or compensation to, you.

      By submitting and/or uploading your User
      Generated Content to a Site you consent to anything being done by Greencross in respect
      of that User Generated Content that could otherwise amount to an infringement of your
      moral rights in such User Generated Content, and warrant that you have obtained such
      consent from all other authors of such User Generated Content.

  8. Cookies
    1. By using our Sites, you acknowledge and agree that we may use cookies or other similar
      tracking technologies on our Sites to help us track your Site usage and remember your
      preferences. More information about how Greencross uses cookies and how you can enable
      or disable cookies can be found in our Cookie Policy (which is available at petbarn.com.au/cookie-policy).
  9. Prohibited activities
    1. When using a Site, you must not:
      1. infringe any intellectual property right (including copyright, database right or
        trade mark right) of any person or be in breach of any legal duty owed to any
        person, such as a contractual duty or a duty of confidence;
      2. reproduce any Site Content without our express written permission, which we
        may grant or withhold at our absolute discretion;
      3. seek reimbursement from any other party for access to a Site or on-sell
        any information obtained from any Site;
      4. engage in any conduct which is likely to mislead or deceive us or any other
        person, impersonate any other person while using a Site, conduct yourself in
        an offensive manner while using a Site, or use a Site for any illegal,
        immoral or harmful purpose;
      5. submit, post, upload, email or otherwise send or transmit to a Site, or any
        users of a Site, anything that contains software viruses or any other
        computer code, files or programs designed to interrupt, harm, damage, destroy
        or limit the functionality of any computer software or hardware or equipment
        linked directly or indirectly to any Site; or
      6. interfere with a Site or networks underlying or connected to a Site or violate
        any of the procedures, policies or regulations of a Site or any networks
        connected to a Site.
  10. Intellectual property
    1. Subject to clause 7.7, the entire contents and design subsisting in, relating to or
      arising out of the Sites and available through or in connection with a Site including
      copyright, logos, trade marks, designs, text, graphics, images, information,
      applications and other files, and their selection and arrangement (the Site Content)
      are the intellectual property of Greencross, our content providers or our licensors,
      with all rights reserved.
    2. You must not do anything, or omit to do anything, which may infringe our intellectual
      property rights, except with our express written permission. You must not reproduce,
      frame, transmit (including broadcast), adapt, link to or otherwise use any of the
      material on a Site, including audio and video excerpts, except as expressly permitted
      by statute or with Greencross’ prior written consent.
    3. No Site Content may be modified, distributed, communicated, framed,
      reproduced, republished, downloaded, displayed, posted, transmitted, sold, assigned,
      duplicated, licensed in any form or by any means, in whole or in part, without our
      prior written consent. In addition, you agree not to use any data mining, robots, or
      similar data gathering and extraction methods in connection with a Site.
    4. You may view a Site and the Site Content using your web browser and save an
      electronic copy, or print out a copy, of parts of a Site solely for your own
      information, research or study, but only if you:

      1. do not modify the copy from how it appears unless expressly authorised
        by Greencross and then only in accordance with these Website T&Cs; and
      2. include the copyright notice reasonably specified by Greencross in writing on
        the copy.
    5. When you send us any feedback or suggestions or complete a survey in relation to a
      Site, you agree that we can use any ideas, concepts, or techniques contained in the
      feedback, suggestions or survey responses. When you participate in any chat sites,
      forums or other activities involving the publication of User Generated Content that
      you provide in the public forum, you agree that we can reproduce, use and distribute
      those materials.
  11. Linked Sites
    1. Third party websites
      1. This clause 11.1 applies where we provide links to the websites of third parties
        but not where we provide links to websites belonging to, or operated by,
        the Greencross Group, in which case, clause 11.2 applies.
      2. We may provide links to third parties’ websites or may divert your devices to
        third party websites from time to time (Linked Websites). Unless otherwise
        notified on a Linked Website, Linked Websites are not reviewed, controlled or
        examined by us in any way. The provision of links to Linked Websites does not
        mean that Greencross endorses or recommends, or has any association with, the
        Linked Websites or the relevant third party goods and services.
      3. You acknowledge and agree that we are not responsible for any of the
        content, availability, advertising, products, services or other materials of
        any Linked Websites, or any additional links contained on Linked Websites, or
        the conduct of any person associated with a Linked Website.
      4. Linked Websites may be subject to their own terms and conditions and
        privacy policies. You acknowledge that it is your sole responsibility to
        review and comply with those terms and conditions, and we have no
        responsibility for your actions when using a Linked Website.
    2. Greencross Group Sites
      1. This clause 11.2 applies where we provide links to websites belonging to,
        or operated by, the Greencross Group.
      2. We may provide links to the websites of the Greencross Group, or may divert
        your devices to the websites of the Greencross Group from time to time
        (Greencross Group Sites). The provision of links to Greencross Group Sites
        are for your convenience only, such as Greencross re-directing you to the
        Petbarn website if you wish to purchase products from Petbarn.
      3. The Greencross Group Sites are subject to the terms and conditions and
        privacy policies of the relevant Greencross Group Member (if applicable). You
        should review and comply with the relevant terms and conditions if accessing
        Greencross Group Sites.
  12. Availability
    1. While we take reasonable steps to ensure the availability and security of the Sites,
      you accept that the Sites are provided on a ‘as is’ basis. We do not warrant that any
      Sites will be continuously available and we will not be liable if any Site or any
      part of any Site is unavailable at any time or for any reason. We do not represent,
      warrant or undertake that any Site will be error, defect, ‘bug’ or ‘virus’ free.

      1. The Sites are not a storage service and you agree that we have no obligation to
        store, maintain or provide you with a copy of any User Generated Content that
        you provide, except to the extent required by applicable law or as provided
        in our Privacy Policy.
  13. Disclaimer
    1. The Site Content is intended to provide general information only. It is not in the
      nature of advice. While every effort is taken to ensure the information is accurate,
      we do not represent or warrant that this information is correct, current, complete,
      reliable or suitable for any purpose and it must not be relied on by you or any other
      person as a substitute for appropriate advice tailored to specific circumstances
      (such as veterinary advice or pet nutritionist or allergy advice for your pet’s
      circumstances).

      1. The information on the Sites is provided on the basis that all persons accessing
        a Site undertake responsibility for assessing the relevance and accuracy of
        its content.
  14. Limitation of liability and indemnit
    1. Without limiting any provisions of these Website T&Cs, we will not in any way be
      liable to you for any kind of loss or damage incurred as a result of your use of any
      Site, including any viruses or other malicious software that may affect you while you
      use a Site or for any faults, failures or interruptions or the accuracy, timeliness,
      completeness, security or reliability of any communications (including any
      transactions) made using a Site.
    2. Nothing in these Website T&Cs is intended to exclude, restrict or modify any
      condition, guarantee, warranty, right or remedy that you may have under the
      Competition and Consumer Act 2010 (Cth) or any other applicable legislation which may
      not be excluded, restricted or modified by agreement (Non-excludable Rights).
    3. To the maximum extent permitted by law, under no circumstances will Greencross
      be responsible to you or any third party whether in contract, tort (including
      negligence), in equity or under statue for any special, indirect, consequential,
      incidental or punitive damages, including damages for loss of opportunity, profits,
      revenue or goodwill, regardless of whether or not such loss or damage was foreseeable
      and even if advised of the possibility of such loss.
    4. Except for liability in relation to breach of any Non-excludable Rights and liability
      under clause 14.5, our total maximum liability to you in contract, tort (including
      negligence), statue or otherwise, is limited to one thousand Australian dollars (AUD
      $1,000).
    5. To the maximum extent permitted by law, our liability for breach of any
      Non-excludable Rights is limited to:

      1. any replacement or refund for a major failure and you may seek compensation
        for any other reasonably foreseeable loss or damage; or
      2. replacement or repair if the goods or services fail to be of acceptable quality
        and the failure does not amount to a major failure.
    6. You agree to indemnify, defend and hold us harmless from and against all losses,
      expenses, damages and costs (including reasonable solicitor’s fees) or liability
      incurred or suffered by you or by us arising from any claim, demand, suit, action or
      proceeding by any person against you or us where such loss or liability arose out of,
      in connection with, or in respect of your conduct in breach of these Website
      T&Cs.
  15. Cancellation, suspension and termination
    1. You may cancel your Account at any time by notice to Greencross at the contact
      details below.
    2. Cancelling your Account will end your ability to access your Account and you will need
      to register again with Greencross if you change your mind. Any data or personal
      information Greencross has collected about you or your use of the Sites will be
      retained and destroyed in accordance with Greencross’ Privacy Policy. In particular,
      Greencross reserves the right to delete any information or data that relates to your
      Account if your Account has been deleted for a period exceeding 30 days.
    3. Notwithstanding anything else in these Website T&Cs, Greencross may
      immediately suspend or terminate your Account without notice or cause for any of the
      following reasons:

      1. you breach any of these Website T&Cs;
      2. you have failed to provide correct personal information in accordance with
        clause 6.1;
      3. Greencross has ceased to provide the Account functionality;
      4. Greencross’ business or contractual relationships with third parties
        require Greencross to do so; or
      5. Greencross considers that you have done something that is detrimental
        to Greencross’ business interests or reputation or those of any of its third
        parties.
    4. You acknowledge that neither Greencross, nor any other person, will have any liability
      to you for any reason whatsoever arising from suspension or termination of your
      access to your Account.
  16. General
    1. Entire agreement: These Website T&Cs, together with any additional terms and
      conditions set out on any Site from time to time, constitute the entire agreement
      relating to its subject matter and supersede and cancel any prior drafts, versions,
      agreements, undertakings, representations, warranties and arrangements of any nature,
      whether in writing or oral, relating to such subject matter.
    2. Force majeure: We will not be in breach of these Website T&Cs or otherwise liable to
      you or any other person for any unavailability or failure of any Site, or the Goods
      or Services or any delay or other failure by us to comply with these Website T&Cs
      that is caused by or arises from any event or circumstances beyond our control.
    3. Rights cumulative: The rights, powers, privileges and remedies provided under
      any provision of these Website T&Cs are cumulative and not exclusive of any
      rights, powers, privileges or remedies provided under any provision of these Website
      T&Cs or by applicable law or otherwise.
    4. Waiver: No failure to exercise nor any delay in exercising by us of any right, power,
      privilege or remedy under these Website T&Cs will impair or operate as a waiver
      thereof in whole or in part. No single or partial exercise of any right, power
      privilege or remedy under these Website T&Cs will prevent any further or other
      exercise thereof or the exercise of any other right, powers, privilege or remedy.
    5. Invalidity: Any clause or provision of these Website T&Cs held to be illegal,
      invalid, void, voidable or unenforceable must be read down to the extent necessary to
      ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not
      possible to read down a clause or provision as required by this clause, part or all
      of the provision or clause of these Website T&Cs will be severed from these
      Website T&Cs and the remaining clauses or provisions continue in force.
    6. Interpretation: In these Website T&Cs, unless expressed to the contrary:
      1. a person includes a firm, partnership, joint venture, association, corporation
        or other body corporate;
      2. the word ‘includes’ in any form is not a word of limitation;
      3. where a word or phrase is defined, another part of speech or grammatical form
        of that word of phrase has a corresponding meaning;
      4. references to the singular include the plural and vice versa;
      5. a gender includes all other genders; and
      6. headings and sub-headings are for ease of reference only and do not affect
        the interpretation of these Website T&Cs.
    7. Governing law: These Website T&Cs are governed by the laws of New South
      Wales, Australia. You are deemed to submit to the non-exclusive jurisdiction of the
      courts of New South Wales. The Sites may be accessed throughout Australia and
      overseas. Greencross makes no representation that the Site Content complies with the
      laws (including intellectual property laws) of any country outside Australia. If you
      access any Site from outside Australia, you do so at your own risk and are
      responsible for ensuring that your access to the relevant Site is not illegal or
      prohibited by laws which apply to you.
  17. Contact us
    1. If you have any questions about our Website T&Cs or concerns about our Sites, the
      Site Content or our Goods or Services, please contact us at:
    Contact Greencross Group
    Phone
    Petbarn:
    Greencross Vets:
    Healthy Pets Plus:

    You can contact us 9am to 5pm, Monday to Friday AEST

    Email
    Petbarn:
    Greencross Vets:
    Healthy Pets Plus:

    Postal Address

    Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113

Addendum 1 Friends for Life Loyalty Program Terms and Conditions

Last updated 29/10/2021

Disclosure Notice in accordance with section 47A of the Fair Trading Act 1987 (NSW)


These Loyalty Program T&Cs are important and you should read them fully. But there are some
specific terms we wanted to make you aware of. These are set out below.

Our Program is voluntary (see clause 2 of the Loyalty Program T&Cs)
Signing up for our Program is voluntary and you can do this by creating an account on the
Petbarn website, joining in-store at a Petbarn or City Farmers retail store or a Greencross Vets
clinic, or joining over the phone via our customer call centre. If you do not wish to become a
Member of our Program, and you wish to purchase goods or services via the Petbarn website,
please check-out as a guest.
Sharing your Program data with the Greencross Group (see clause 6 of the Privacy Policy)

When you sign up to our Program, we will collect information about: (a) purchases you have made
which count towards your Member account; and (b) your use of any Loyalty Dollars or Member
Benefits. We will disclose this information to other members of the Greencross Group. For more
information, see clause 6 of our Privacy Policy.
Redemption of Points (see clause 5 of the Loyalty Program T&Cs)
When you earn 6,000 Points you will receive an offer for a voucher for the value of $10. To
redeem your voucher, you must activate the voucher online or by contacting our call centre. You
must use the voucher within 4 weeks of the date of receipt. If you do not use the voucher within
4 weeks of the date of receipt, the voucher will lapse and all Points associated with that
voucher will be forfeited and cancelled.

In addition, your Points will expire within 12 months from the date of award if not used by you.

Legacy Member Benefits (see clause 7.5 of the Loyalty Program T&Cs)
Greencross has recently re-launched the Program. If you are a Legacy Member of our Legacy
Program, you may be entitled to certain Legacy Member benefits offered to you under the Legacy
Program (to the extent that these have not already been redeemed by you). For more information,
see clause 7.5 of the Loyalty Program T&Cs.

Refusal to register, changes to, and termination of Membership (see clause 2.4, 7.1 and
9 of the Loyalty Program T&Cs).

We may at any time without notice, refuse your application to become a Member, withdraw or
cancel Membership Facilities or Member Benefits, reverse, amend or substitute any Member
Benefits, or terminate your Membership.
Greencross’ limitation of liability (see clause 10 of the Loyalty Program T&Cs)

To the extent permitted by law, we will not be liable to you in any way for any cause in
connection with your Membership and our liability to you will be limited as set out in clause 10
of the Loyalty Program T&Cs.
Changes to, and termination of, the Program (clauses 9 and 11 of the Loyalty Program
T&Cs)

We may change, suspend or terminate these Loyalty Program T&Cs or the Program at any time.
However, we will take reasonable steps to give you notice of any changes, suspension or
termination.

  1. Introduction
    1. Greencross Pty Ltd (Greencross) operates one of Australia’s largest integrated pet
      care businesses, operating speciality retail stores under the Petbarn and City
      Farmers brands and veterinary clinics and hospitals under the Greencross Vets brand.
    2. We value our customers and wish to reward them through our Friends for Life
      Loyalty Program (Program) when customers purchase goods or services from Petbarn and
      City Farmers retail stores, Greencross Vets clinics and the Petbarn online store.
    3. These Loyalty Program T&Cs are incorporated into the Website T&Cs. Terms not
      defined in these Loyalty Program T&Cs have the meanings set out in the Website
      T&Cs
  2. Friends for Life Program
    1. By creating an Account on the Petbarn website, joining the Program, using the
      Membership Facilities or claiming a Member Benefit under the Program, you agree to be
      bound by these Loyalty Program T&Cs.
    2. To become a Member you must:
      1. be an individual, be over 18 years of age (or have your parent or
        guardian’s consent to join the Program) and have a current Australian
        residential address; and
      2. register for Membership by: (a) creating an Account on the Petbarn
        website; (b) providing verbal consent to participate in the Program in-store
        at a Petbarn or City Farmers retail store or a Greencross Vets clinic; or (c)
        providing verbal consent to participate in the Program over the phone via our
        customer call centre.
    3. There are no fees or charges for becoming a Member of, and participating in, the Program
    4. Greencross may refuse your application for Membership for any reason, provided
      such refusal is in accordance with Greencross’ legitimate business purposes. For
      example, we may refuse your application for Membership if you are a business to
      business customer, or you have previously misused your Account
    5. Program Membership can only be held individually, and cannot be held jointly.
      Membership is personal to you and is non-transferable
    6. It is your responsibility to ensure that you only sign up as a Member once.
      Membership cannot be held by you under multiple Member accounts
    7. By creating an Account on our Petbarn website, joining the Program, using the
      Membership Facilities or claiming a Member Benefit under the Program, you will be
      deemed to have accepted, and be participating in the Program in accordance with,
      these Loyalty Program T&Cs.
  3. Privacy
    1. Greencross (or representatives or agents acting on our behalf) collects personal
      information from Members to administer the Program, to properly account for accrued
      Points and Member Benefits, and for direct marketing. If personal information is not
      provided, you may not receive all of the Member Benefits of the Program (and, in some
      cases, you may not be eligible to participate in the Program).
    2. By joining the Program as a Member, you consent to Greencross (and its agents
      and contractors) using and disclosing your personal information for the purposes of
      direct marketing of our goods and services. Direct marketing communications may be
      made by email, SMS, push notifications, social media, or by regular post.
    3. The collection, use, disclosure and handling of your personal information in connection
      with the Program is governed by our Privacy Policy, together with our Petbarn Account
      and Friends for Life Program Privacy Collection Notice and Cookie Policy.
    4. As further described in our Privacy Policy and Petbarn Account and Friends for Life
      Program Privacy Collection Notice, you may opt-out of direct marketing communications
      in relation to the Program at any time by contacting Greencross using the contact
      details below, or by unsubscribing using the unsubscribe link.
  4. Points system
    1. To earn Points, you must:
      1. purchase eligible goods or services from:
        (a) participating Petbarn retail
        stores;
        (b) participating City Farmers retail stores;
        (c) participating
        Greencross Vets clinics; or
        (d) the Petbarn online store.
        (each, an
        Eligible Purchase); and
      2. enter or provide your Membership details when completing an Eligible Purchase.
    2. The number of Points awarded to you per Eligible Purchase depends on the ‘tier’ status
      of your Membership. There are 3 tiers in the Program: ‘Silver’, ‘Gold’ and ‘Platinum’
      (each, a Tier). New Members are allocated Silver Tier status on the date that they
      register with the Program. Members are eligible to move up, and required to move down,
      Tiers based on their Eligible Purchases. Points will be awarded to Members based on
      their Tier as set out in the table immediately below:

    3. Metric Silver Tier Gold Tier Platnium Tier
      Points earned per dollar spent on Eligible Purchases 10 12 14
      Annual spend per year on Eligible Purchases $1 to $549 $550 to $1,099 $1,100+
      Points expiry 365 days 365 days 365 days
    4. Based on the above table:
      1. a Silver Tier Member will earn 10 Points per dollar spent up to $549 in a year;
      2. a Gold Tier Member will earn 12 Points per dollar spent from $550 to $1,099 in a
        year; and
      3.  a Platinum Tier Member will earn 14 Points per dollar spent from $1,100
        and above in a year, on Eligible Purchases.
    5. Points expire 365 days after the date on which they are awarded. Points cannot be
      claimed by you retrospectively.
    6. Points are calculated on the purchase price of Eligible Purchases (inclusive of GST)
      rounded down to the nearest dollar.
    7. Points are personal to you and are not transferable. Points do not have any cash or
      monetary value.
    8. When a Member obtains a refund or reimbursement for an Eligible Purchase (for example,
      for returned goods or refunded services), the Points previously accrued for that
      Eligible Purchase will be reversed and/or cancelled. If those Points have been redeemed
      by a Member prior to the refund or reimbursement, the Member’s Points balance will go
      into a negative Points balance.
    9. If a Member requests a refund for an Eligible Purchase in which Loyalty Dollars have
      been used towards the value of the Eligible Purchase, any refunds will be given based on
      the original payment method. For example, if the Eligible Purchase is worth $50 and $10
      worth of Loyalty Dollars were used towards that Eligible Purchase, the Member will
      receive a $40 refund depending on the method of purchase and a Loyalty Dollars voucher
      to the value of $10. In this scenario, the Loyalty Dollars voucher will not need to be
      activated by a Member in accordance with clause 5, and will be ready to use by the
      Member on the date of receipt. The Loyalty Dollars voucher expires 4 weeks from the date
      of receipt.
    10. To track your Points balance, you can check your Account on Petbarn.com.au, your monthly
      points balance email, or request a staff member to confirm your Points balance in store
      or contact our call centre.
    11. It may take up to 24 – 48 hours for any Points earned to be shown in your Account.
    12. Greencross may adjust a Member’s Points balance in the event of an incorrect accrual
      (whether due to Greencross’ error or otherwise) or where there are other grounds which
      we consider reasonably justify an adjustment.
  5. Redemption of Points
    1. When you earn 6,000 Points you will receive an email from us enclosing an offer for
      a voucher to the value of $10.00 AUD (Loyalty Offer).
    2. You must activate the Loyalty Offer:
      1. using the link provided in the relevant email from us;
      2. online via your Account; or
      3. by contacting our call centre; in order for the voucher to be applied to your
        Membership and redeemed by you.
    3. If the Loyalty Offer is activated by you in accordance with clause 5.2, the Loyalty
      Offer will automatically be converted into loyalty dollars (Loyalty Dollars) that are
      redeemable for Participating Products or Services at:

      1. participating Petbarn or City Farmers retail stores;
      2. participating Greencross Vets clinics; or
      3. the Petbarn online store.
    4. Loyalty Dollars expire 4 weeks from the date upon which the email enclosing the
      Loyalty Offer is sent to you.
    5. If Loyalty Dollars expire in accordance with clause 6.5, then the Loyalty Dollars and
      all Points associated with the Loyalty Dollars will be automatically forfeited and
      cancelled.
    6. Loyalty Dollars must be redeemed in full in a single transaction on Participating
      Products or Services. Change or partial credit will not be offered if the full
      Loyalty Dollars value is not redeemed in a single transaction on Participating
      Products or Services.
    7. Loyalty Dollars may only be redeemed by the Member personally. Loyalty Dollars are
      not transferrable and are not redeemable for cash (or other value). Loyalty Dollar.
  6. Frequent Feeder Program
    1. Members are eligible to participate in our Frequent Feeder Program.
    2. To participate in our Frequent Feeder Program and be eligible to receive a Frequent
      Feeder Discount (defined below), you must purchase any dry or wet dog or cat food of
      any participating dog or cat food brand (excluding treats, fresh food, frozen food or
      Vet Diets products) (Participating Food Product) from:

      1. participating Petbarn or City Farmers retail stores; or
      2. the Petbarn online store,(each, an Frequent Feeder Purchase).
    3. Immediately following a Frequent Feeder Purchase, you will be eligible to receive a
      discount of up to 15% off the full price of your next purchase of a Participating
      Food Product in-store at a participating Petbarn or City Farmers Retail store
      (Frequent Feeder Discount) in the calendar month following the date of the Frequent
      Feeder Purchase (Frequent Feeder Discount Period). The exact amount of the Frequent
      Feeder Discount provided to you at the time of redemption will be marked on
      Participating Food Product in-store. The Frequent Feeder Discount cannot be redeemed
      on online purchases.
    4. For example, if you complete a Frequent Feeder Purchase on 1 July, you are entitled
      to receive the Frequent Feeder Discount on any Participating Food Product purchased
      in-store at participating Petbarn or City Farmers Retail stores up to, and including,
      31 July in that same year. The Frequent Feeder Discount can be redeemed multiple
      times in the Frequent Feeder Discount Period.
    5. You must purchase Participating Food Products during the Frequent Feeder Discount
      Period to qualify for the Frequent Feeder Discount. If you do not shop in the
      Frequent Feeder Discount Period, the Frequent Feeder Discount will expire at the end
      of the relevant Frequent Feeder Discount Period. The Frequent Feeder Discount is not
      valid in conjunction with any other offer, and the best offer at time of the relevant
      transaction will apply.
  7. Member Benefits
    1. All Members

      1. Greencross may make other Member Benefits available to Members from
        time-to-time (whether generally or specifically to particular Program Tiers
        or particular Members). The Member Benefits made available to Members from
        time-to-time will be specified on our websites or communicated by email, SMS,
        push notification, social media or regular post (depending on your
        communications preferences). Such Member Benefits may be withdrawn, amended
        or substituted from time to time where there are grounds which we consider
        reasonably justify a withdrawal, amendment or substitution or in accordance
        with these Loyalty Program T&Cs.
      2. Unless otherwise specified, Member Benefits are personal to you, are not
        transferable and are not redeemable for cash. Member Benefits cannot be used
        in conjunction with any other offer or at the same time as other Member
        Benefits in the Program.
      3. Members may also be given the opportunity to receive offers, special discounts
        and enter into competitions (Offers). Offers are subject to further terms and
        conditions, the details of which will be made available to you at the time of
        each Offer. Offers may be communicated by email, SMS, push notifications,
        social media, or regular post (depending on your communications preferences).
      4. Discounts made available for Members from time-to-time apply only to full-priced
        items sold by participating Greencross businesses or online stores and are
        not available in conjunction with any other offer, unless otherwise
        specified.
    2. Legacy Members

      1. If you are a Member as at 14 October 2021 (Legacy Member), you will be entitled
        to certain Member Benefits offered to you under our legacy loyalty program
        (Legacy Program), including any Legacy Member benefits that have not already
        been claimed by a Legacy Member in accordance with their terms. Legacy
        Members will have until 14 October 2022 to claim any Legacy Member benefits
        that have not already been claimed by a Legacy Member. Legacy Member benefits
        are not valid in conjunction with any other offers, are not redeemable for
        cash and cannot be transferred or exchanged.
  8. Deregistering your Membership
    1. You may cancel your Membership at any time by notice to Greencross at the contact
      details below.
    2. If a Membership is cancelled any Points balance, Loyalty Dollars and any other
      Member Benefits not already redeemed by the Member will be automatically forfeited
      and cancelled.
  9. Rejection, Suspension and Cancellation
    1. Greencross reserves the right, at any time and without notice, to:
      1. decline to register Memberships, provide Membership Facilities or
        Member Benefits;
      2. reverse any Member Benefits, including any Points credited to an Account; or
      3. suspend or terminate a Membership.
    2. Grounds for doing any of the things referred to in clause 9.1 include:
      1. any abuse or attempted abuse of the Membership, the Program or
        anything associated with Greencross;
      2. an act or omission contrary to these Loyalty Program T&Cs;
      3. any Member Benefits which are accumulated fraudulently or credited
        or accumulated erroneously;
      4. any use or attempted use of an entitlement to Points, or any other
        Member Benefits in a manner contrary to these Loyalty Program T&Cs;
      5. any reasonable suspicions of unacceptable conduct in connection
        with Membership, including any reasonable suspicion of dishonesty, fraud or
        wrongful conduct; or
      6. your bankruptcy or death.
    3. Any cancellation of your Membership will result in the automatic cancellation for
      forfeiture of accrued Points, Loyalty Dollars and other Member Benefits.
    4. On cancellation of your Membership, we may continue to retain your
      Membership information for record-keeping purposes and, in de-identified form, for
      our general data analysis purposes and we may allocate, to another customer, any
      Membership identifier (including number) previously allocated to you.
    5. Greencross gives no warranty as to the continuing availability of the Program, and
      may terminate or suspend the Program at any time. In the event of suspension or
      termination of the Program, we will take reasonable steps to notify you. If the
      Program is terminated, all accrued Points, Loyalty Dollars, and other Member Benefits
      must be redeemed within 8 weeks of the date Greencross provides notice to you. All
      accrued Points, Loyalty Dollars and other Member Benefits which are not redeemed
      within 8 weeks of the date of notice will be automatically forfeited.
    6. Greencross will use reasonable endeavours to transmit notices relevant to the
      administration of the Program to each Member in accordance with their communications
      preferences. Any notice will be deemed to have been given if posted to the mailing
      address or emailed to email address last notified by the Member. Each Member is
      responsible for advising Greencross of any change to their contact details or
      communications preferences. Greencross will not be liable for an accidental failure to
      deliver (or the nonreceipt of) a notice.
  10. Greencross’ liability
    1. You acknowledge and agree that there may be:
      1. delay in issuing you with, or non-issue to you of, any Member Benefits;
      2. acts, errors, omissions by us in the course of providing the Program (including
        as referred to in these Loyalty Program T&Cs);
      3. the suspension and/or termination of the Program, including the ability
        for Members to earn and redeem Points, and to the maximum extent permitted
        by law, Greencross will not be liable to you in any way for any cause in
        connection with such matters, including for any unused Points balance in your
        Account at the time of termination.
    2. You agree that any comments, suggestions or recommendations you may receive from us
      or others as part of Member Benefits may not be suitable, accurate or complete and
      you must not rely on them in a way which may give rise to any loss or damage. If you
      intend to rely on anything in connection with the Program, your reliance should be
      based solely on your own judgement including as to the extent which you should obtain
      or use any Member Benefits.
    3. Clauses 14.2 to 14.6 (inclusive) of the Website T&Cs apply to these Loyalty Program
      T&Cs, with the necessary changes as to detail.
    4. Any claimed discrepancy in relation to accrued Points must be notified in writing by you
      to Greencross, together with a legible copy of any relevant proof of purchase (e.g. a
      tax invoice). In the case of dispute, the decision of Greencross will be final and
      binding.
    5. Any dispute regarding eligibility to participate in the Program; accrual or redemption
      of Points, eligibility for any Member Benefit, or any other dispute which arises in
      connection with a Member’s participation in the Program will be determined by
      Greencross in its sole and absolute discretion.
  11. Changes to these Loyalty Program T&Cs
    1. We may amend or update these Loyalty Program T&Cs and will take reasonable steps
      to bring any material changes to your attention.
    2. As you are bound by these Loyalty Program T&Cs, you should review these Loyalty
      Program T&Cs from time to time. By continuing to participate in the Program after
      any amendments are made to these Loyalty Program T&Cs, you are deemed to agree
      to, and be bound by, such changes. If any change has a detrimental effect on you, you
      may cancel your Membership in accordance with clause 8.1.
  12. Contact details
    1. If you have any queries or complaints regarding the Program, you should speak to our
      friendly staff instore or contact us on the contact details below:

    Contact Greencross Group
    Phone
    Petbarn:
    Greencross Vets:
    Healthy Pets Plus:

    You can contact us 9am to 5pm, Monday to Friday AEST

    Email
    Petbarn:
    Greencross Vets:
    Healthy Pets Plus:

    Postal Address

    Quarter One, Level 2, 1 Epping Road, North Ryde, NSW 2113

  13. Definitions and interpretation
    1. In these Loyalty Program T&Cs, unless expressed to the contrary:
      1. Member means a person who has Membership.
      2. Member Benefits are benefits which we specify from time to time in
        connection with the Program including the benefits referred to in these
        Loyalty Program T&Cs, and includes any Existing Member Benefits (as the
        context permits).
      3. Membership means your registration with the Program.
      4. Membership Facility means any means by which you access the Program including
        any Member Benefits, including any mobile or device application or
        any website.
      5. Participating Products or Services means such goods or services as
        advertised from time to time on which Loyalty Dollars can be redeemed.
      6. Points means the points awarded to Members pursuant to, and redeemable
        in accordance with, these Loyalty Program T&Cs.
    2. In these Loyalty Program T&Cs, references to “we”, “our” and “us” are references
      to Greencross Pty Ltd and references to “you” and “your” are references to the
      individual who has registered as a Member, used any Membership Facilities or who has
      sought to earn or use any Points or Member Benefits.

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